Zyncers Terms of Service

Version 1.0 | Last updated 27 October 2026

These Terms of Service govern your Zyncers account and use of our website, mobile applications and related services. They explain how you may coordinate trips, share location and communicate with others, and the conditions for trials and paid access. They take effect when you accept them.

Zyncers is operated by Zyncers (FZE), registered at Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates. In these Terms, “Zyncers”, “we”, “us” and “our” refer to that company. “You” means the person accepting these Terms. Contact us at connect@zyncers.com.

By actively accepting these Terms during registration, you enter into an agreement with Zyncers. If you do not agree, do not create an account. A person accepting on behalf of an organization must have authority to bind that organization.

You must be at least 18 years old and legally capable of entering into this agreement under the law applicable to you to create an account. A store age rating does not change this account eligibility requirement. You must not create an account if using Zyncers would be unlawful where you are located.

Provide accurate registration details, use a phone number and email address you are entitled to use, and keep your details current. Phone or OTP verification confirms access to that number; it does not verify a person's identity, suitability or trustworthiness. Keep OTPs and login credentials confidential. Do not impersonate another person or transfer access without our permission. Tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account, subject to applicable law.

Zyncers helps users coordinate Solo Trips and Group Trips, share journey progress, calculate meeting points, find nearby places and communicate during trips, where those features are available in their version and plan. Availability may depend on location, device, permissions and subscription status.

Zyncers is a coordination tool. It does not provide transportation, supervise travelers, verify that a participant has arrived safely, or operate an emergency or rescue service. Meeting points, routes, progress percentages and arrival times are estimates. A suggested midpoint does not guarantee equal travel time, distance, cost or accessibility for every participant. Check that a proposed route or venue is suitable, open, lawful and safe before using it.

Features described as planned, in development or coming soon are not included in a purchase unless the purchase offer expressly says otherwise. Do not purchase based solely on an expectation of future features.

Follow traffic laws, signs, road conditions and instructions from relevant authorities. Do not type, read trip chats or operate the app while driving or when doing so would be unsafe. Stop safely or ask a passenger to manage coordination. Never speed or take an unsafe route to match an estimated arrival time.

GPS, maps, traffic information and live updates can be inaccurate or delayed because of connectivity, battery settings, device restrictions or provider errors. A stale location, missing update or progress indicator does not establish a person's safety. Contact the person directly where appropriate. In an emergency, contact local emergency services. Assess the people you meet and the places you visit using your own judgment.

Share only information you are entitled to share. Review the trip audience, destination and visibility settings before starting or joining a trip, inviting viewers or sharing an access link. Participants and viewers may receive the information made available through that feature, including identity, destination, location, timing, progress and messages.

Do not track, coerce, stalk or monitor anyone without the required authority and lawful basis. An invitation, employment relationship, school relationship or family relationship does not by itself authorize unrestricted tracking. Do not share trip links, screenshots, another person's location or private messages beyond their intended audience without permission or another lawful basis.

You can manage location permissions through device settings and sharing through the controls available for the relevant feature. Restricting permissions may prevent trip features from working. Ghost mode concerns trip visibility; it must not be assumed to stop every form of location processing or delete earlier information. Recipients may retain information already received, and stopping sharing cannot retrieve their copies.

You are responsible for the names, profile material, trip information, messages and other content you submit. You must have the rights and permissions needed to share that content. The following content and conduct are prohibited:

• Harassment, bullying, threats, hate speech, discriminatory abuse, stalking or encouragement of violence or self harm.
• Sexual exploitation, child sexual abuse material, grooming, nonconsensual intimate imagery, pornography or sexually explicit content.
• Fraud, impersonation, scams, spam, deceptive trip invitations or deliberately false safety or location information.
• Publishing private information without authorization, including doxxing, private contact details, sensitive locations or another person's communications.
• Illegal activity, infringement of intellectual property, malware, unauthorized access, or interference with the service or another person's account.
• Bypassing payment, trial eligibility, access controls or safety measures; unauthorized scraping, bulk collection of user information or resale of access.

Report suspected abuse, unlawful content or privacy violations to connect@zyncers.com. Use reporting and blocking tools where provided in the app. Give enough information for us to locate the issue without unnecessarily forwarding sensitive content. We may review relevant content, remove or restrict it, limit interactions, suspend accounts or cooperate with competent authorities where lawful and appropriate. We do not promise to review every message before it is delivered. You may contact us at the same address to ask for review of a moderation decision.

You retain ownership of content you submit. You give Zyncers a nonexclusive, royalty free permission to host, store, transmit, display and technically process that content only as needed to operate the features you use, provide support, secure the service and meet legal obligations. This includes using service providers for those purposes and showing content to the recipients you select through the relevant feature.

This permission is limited by the Privacy Policy and your applicable choices. It does not give us ownership of your content or permission to use private trip content in advertising or to train general purpose AI models. It ends when the content is deleted from our systems, except for lawful retention and information remaining with other recipients as described in the Privacy Policy.

Accounts under these Terms are for eligible adults. An adult account does not authorize collecting a child's information or tracking a child's device. Children's information may be used only through a feature that supports that use and satisfies the necessary age safeguards, caregiver authority, consent and other legal conditions described in our Privacy Policy and applicable law.

Employers, schools, tour organizers and other organizations must explain the purpose of a trip, who receives information, how participation works and the lawful basis for any monitoring. They must obtain required authorizations and respect limits on working hours, trip scope and children's information where applicable. Organizers remain responsible for their transportation, supervision and safeguarding duties. Monitoring an adult driver must not be presented as direct verification of each child's location or safety. Separate organizational service terms may apply if expressly agreed with Zyncers.

Where offered, eligible new users receive a free 14 day trial. The app must show when the trial starts and ends, the included features and any eligibility conditions before it begins. Unless an offer expressly provides otherwise, the trial is available once per eligible person. Deleting an account, reinstalling the app or changing registration details does not create a new entitlement. Contact support if you believe eligibility has been incorrectly denied.

After the trial ends, continued access to paid trip and communication features requires an active subscription. Any free access or exceptions must be expressly shown in the app. You can still access the controls or support routes needed to manage subscriptions, exercise privacy rights and request account deletion without purchasing a plan.

Accepting these Terms or creating an account does not by itself authorize a payment. An automatic charge after a trial applies only if you separately approve a subscription offer that clearly discloses that conversion, its price and how to cancel. Otherwise, you must choose and authorize a paid plan to continue using paid features.

Before you buy, the purchase screen will show the plan, included benefits, price, currency, billing period, applicable taxes and whether renewal is automatic. Plans, prices and availability may differ by country and sales channel. Only the plans actually offered at checkout are available to purchase.

If you choose an automatically renewing subscription, you authorize recurring charges through the payment provider you select until you cancel. Renewal timing and any cancellation deadline are shown by that provider. For App Store or Google Play purchases, the applicable store also manages billing and its purchase terms apply.

We will give any legally or platform required notice of price or subscription changes and obtain consent where required. A higher renewal price will not be applied contrary to those requirements. We will not retroactively increase the price of an already paid period. A failed payment, expired subscription or refunded purchase may result in loss of the associated paid access.

Cancel an App Store subscription through your Apple account's subscription settings and a Google Play subscription through Google Play's subscription settings. For another authorized billing channel, use the cancellation method shown at purchase or contact connect@zyncers.com for help. Cancel before the renewal deadline shown by your provider to avoid the next charge. Cancellation normally stops future renewal while access continues for the paid period, unless an immediate cancellation or refund option applies.

Refunds are handled under applicable law and the rules of the provider that processed the purchase. For store purchases, use the store's refund process; contact us if you need help identifying the transaction. These Terms do not exclude statutory refund, withdrawal or other consumer remedies. Uninstalling the app, leaving a trip or deleting your Zyncers account must not be assumed to cancel an externally managed subscription. Check and cancel it separately through the billing provider.

Our Privacy Policy at https://www.zyncers.com/privacy explains the personal information we process, why we process it, who receives it, retention and applicable rights. Please read it before registering. If these Terms and that policy differ about personal information, the Privacy Policy governs our stated handling of that information, subject to applicable law.

Accepting these Terms is not blanket consent to location collection, background access, promotional messages or unrelated uses of your information. We request separate permissions or consent where required. Service and security messages are distinct from optional marketing. You can manage permissions and applicable communication preferences as described in the Privacy Policy.

You can request account deletion through Settings > Delete Account. You can also contact connect@zyncers.com for assistance or to exercise applicable privacy rights. We may need proportionate verification before acting on a request.

Account information and associated personal data are handled under the deletion and retention provisions in the Privacy Policy and applicable law. As described there, we may retain a one way hash of your phone number or email address only as reasonably necessary to verify trial eligibility and prevent repeated trial abuse. Deletion does not retrieve information already copied by other recipients or override lawful recordkeeping requirements. Any permitted retention remains limited to its stated purpose. Check subscription cancellation separately as explained above.

Zyncers and its licensors retain rights in the app, software, branding and service materials. Subject to these Terms, your plan and applicable store rules, you receive a limited, nonexclusive, nontransferable permission to use Zyncers for its intended purposes. Do not copy, resell, sublicense or reverse engineer protected software except where applicable law or an applicable open source licence permits it. Personal plans do not include bulk organizational deployment or resale unless expressly offered.

Maps, navigation, authentication, payment processing, venue information and linked websites may be supplied by third parties under their own terms and privacy notices. A venue suggestion does not guarantee availability, quality, suitability or a booking. You are responsible for checking any separate booking or purchase terms. We remain responsible for our own service and obligations under applicable law.

For an app downloaded from Apple's App Store, Apple's Standard Licensed Application End User License Agreement applies to the app licence unless a separate valid custom EULA is supplied. It is available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. These Terms govern the Zyncers service and do not replace that software licence or the store's purchase terms. Mandatory law and applicable store licence rules prevail where required.

We will provide the service with reasonable care and skill. Maintenance, outages, device limitations and events outside our reasonable control may affect availability. We cannot guarantee uninterrupted access, error free maps, immediate messages or synchronized arrival.

We may update features for security, legal compliance or service improvement. For a material reduction to an ongoing paid service, we will provide reasonable advance notice where practicable and honor applicable cancellation and refund rights. We will not treat removal of substantially all paid benefits as permission to retain payment contrary to law. Urgent safety, security or legal issues may require immediate action.

We may restrict or suspend access where reasonably necessary to investigate suspected misuse, protect people or the service, address a material breach or comply with law. We may terminate an account for serious or repeated breaches or where continued service would be unlawful.

Where appropriate and lawful, we will explain the reason and provide an opportunity to resolve the issue or request review. Immediate action may be necessary for serious harm, fraud or security risks. Contact connect@zyncers.com to request review. Subscription charges and any refund entitlement remain subject to law and the billing provider's rules; suspension does not create an automatic right for us to retain all prepaid fees. Privacy request routes remain available after access restrictions.

You remain responsible for your travel choices, authorized sharing and conduct toward others. We remain responsible for performing our legal and contractual obligations. Descriptions of technical limitations do not remove rights to a service supplied with reasonable care and skill or other mandatory guarantees.

To the extent permitted by applicable law, we are not liable for losses that were not reasonably foreseeable when this agreement was made, or commercial profit losses arising from use of a personal account. We do not exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by our negligence, or any liability or remedy that cannot lawfully be excluded or limited. Nothing here removes mandatory consumer or data protection rights. Where an exclusion is not permitted, the applicable legal standard governs.

We may revise these Terms to reflect changes to the service, law or business arrangements. We will publish the revised text with an updated version and date. For material changes affecting an existing agreement, we will normally give at least 30 days' advance notice through the app or your registered contact details. An urgent legal, safety or security requirement may justify a shorter period, with notice as soon as reasonably possible.

Where law requires fresh agreement, the change takes effect for you only after that agreement is obtained. Material changes do not apply retroactively to a dispute already arising. If you do not accept a material change, you may stop using the service and cancel renewal, without losing any applicable rights concerning prepaid service. Additional consent required for new personal data processing is handled separately under the Privacy Policy.

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah, subject to mandatory protections that apply to you in your country of residence. Subject to those protections, the competent courts in Sharjah may hear disputes concerning these Terms.

Please contact connect@zyncers.com so we can try to resolve a concern. Contacting us first is not a condition for exercising an urgent remedy, contacting a regulator or using a court or complaint route available under mandatory law. These Terms do not require compulsory arbitration or waive any nonwaivable right to bring a claim in your home jurisdiction.

These Terms, the plan terms presented and accepted at purchase, and any separately agreed organizational terms form the agreement for the relevant service. The Privacy Policy continues to govern our stated information handling. A specific agreed term prevails over a general term only to the extent of the relevant subject and subject to mandatory law.

If a provision cannot lawfully be enforced, the remaining provisions continue so far as the agreement can operate fairly and lawfully. A delay in enforcing a provision does not by itself waive it. Any transfer of this agreement by Zyncers must preserve your contractual and mandatory rights and comply with applicable notice requirements.

For support, complaints, abuse reports, subscription assistance or questions about these Terms, contact Zyncers (FZE), Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates, at connect@zyncers.com.